Using the Ionia County Intermediate School District
Telephone System
Initializing your voice mail box
You can begin to use Norstar Voice Mail as soon as you initialize your mailbox.
To open and initialize your mailbox, follow these steps:
- Press “feature” 9 8 1 to open your mailbox.
- Press 0 0 0 0 (the default password) and press “ok” or #.
- Choose a password from four to eight digits long that does not start with zero. Enter your new mailbox password and press “ok” or #.
- Enter your new mailbox password again and press “ok” or #.
- At the tone, record your name in the Company Directory.
- Press “rls” to end this session.
Callers will now be able to leave voice messages for you.
Personal Mailbox Greetings
You can record Primary, Alternate or optional Personalized greetings. Your Primary Mailbox Greeting is for everyday use. Your Alternate Mailbox Greeting is for times when you are away from the office.
If you record a Primary and an Alternate greeting, you have the option of choosing which greeting plays to callers who reach your mailbox. When you record an Alternate Mailbox greeting, you can either accept or decline messages. If you decide to decline message, then messages cannot be left in your mailbox.
Recording Your Primary Mailbox Greeting:
- Press “feature” 9 8 1 to open your mailbox
- Enter your password and press “ok” or #
- Press “admin” or 8
- Press “greet” or 2 to select greeting optionsPress “rec” or 1 to record your greeting.
- Press “prime” or 1 to record your Primary Mailbox greeting
- Press “yes” or 1 to record your greeting
- At the tone, record your Primary Mailbox greeting
- Press “ok” or # to end your greeting
After your record your greeting, you can:
- Press “play” or 1 to listen to your greeting
- Press “retry” to 2 to erase and re-record your greeting
- Press “ok” or # to accept your greeting
Press “rls” to end this session.
Transfer Feature Code
Use the Transfer Feature Code to transfer a call to a mailbox. Instead of putting the call on hold, while the call is active, press “feature” 9 8 6 and enter the mailbox number where you want to transfer the call. The call is transferred.
Interrupt Feature Code
Use the Interrupt Feature Code to interrupt the voice mail when a caller is listening to your greeting or leaving a message. This allows you to speak with a caller who has reached your mailbox. Press “feature” 9 8 7 to use the interrupt feature.
Programming Memory Buttons
To program your telephone for your personal memory buttons:
- Press “feature” * 1
- Press a memory button
- Dial the external number
- Press “ok” to story to number
- Label your new button
Accessing Voice Mail from another ISD telephone
Press Feature 981 or the VMAIL button on the telephone.
The telephone display should read PSWD:
If it does, press the OTHR button or the left hand flat gray bar. This should change the display from PSWD to LOG:
Listen to the prompts from the automated attendant, or press in your voice mail box number followed by your password, and press the OK button or the right hand flat gray bar.
Accessing Voice Mail from off premise
To access your voice mail from off premise, Dial 527-8071. Press ** on your touch-tone pad, and follow the prompts.
You may use this number to direct dial an extension and bypass the operator. Just enter the persons extension you wish to call as soon as you hear the voice mail prompts. To leave a message, enter * and the persons mailbox number. To bypass listening to a mailbox greeting, press # and the tone will sound within 2 seconds.
To erase a message while listening to it, press 8.
To listen to the time and date stamp, press 7.
To replay the message, press 11.
To back up nine seconds, press 1.
To go forward nine seconds, press 3.
To forward the message, press 5, and type in the extension number of the recipient.
Sending a Group Message
A Group Message can be sent whenever you want to notify a specific group of mailboxes of a pending event or company notice that pertains only to that group. A Group List message must be selected to play, just as a regular message is selected before a mailbox owner can listen to it. Unlike a Broadcast Message, a Group List message does not play automatically. When a mailbox owner sends a message to the Group List, the mailbox owner’s own mailbox does not receive the message.
To send a Group Message from your Norstar telephone:
- Press “feature” 9 8 0
- Enter the Mailbox number
- Enter the Group List number and press “ok”
- At the sound of the tone, record your message and press “ok” to end your recording.
- Press “retry” to record your message again or press “play” to replay your message or press “send” to accept and send your message.
- Press “rls” to end this programming session
For questions or assistance using the Ionia County Intermediate School District telephone system, please contact Carolyn Fox at extension 1401.
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